Case Study

Here2Help Community

Weaving community in a disconnected world

Here2Help Community is a tech organization focused on innovative sustainable solutions to ensure the growth of resilient communities generations into the future. The purpose is to create strong local connections through volunteer support, collaborative events, and online community events.

The Here2Help App is a free app with the primary goal of providing community-based support services to those in need. The platform matches volunteers with people seeking services based on their needs, location and availability.

  • App Design & Development
  • Web Design & Development
  • UX/UI Design & Prototyping
  • Information Architecture
  • Marketing Strategy

Project Tools

Case Summary

Product Vision

Here2Help Community required a user friendly online web presence to showcase the organization. The website needed to include a donation payment gateway,  A community event calendar that could be easily updated by the team, And responsiveness on many devices. 

The Here2Help App is the foundation of Here2Help Community. The main goal if the app is to connect volunteers with people seeking support. Users could then chat within the app and volunteers connect to offer support.


The website was designed with WordPress and customized with Elementor. Multiple WordPress plugins gave the site the required features.  

To build the Here2Help App research was required to determine the need for this app. User Interviews to empathize with the users and determine what they needed most. Intuitive UX and IU Design along with user testing ensured a pleasurable user experience. The app was coded in react native to be launched in the Apple App Store and Google Play store. 

The Problem

Many people do not have a personal support system. 


Many people with disabilities struggle with everyday tasks many take for granted.

Communities are disconnected, due to recent events like the Covid-19 pandemic.

In the 21st century, loneliness has been widely reported as an increasing worldwide problem. In 2017, loneliness was labelled a growing "epidemic" by Vivek Murthy, former Surgeon General of the United States.

Canadians living with disabilities


youth age 15-24 years

3.7 million

adults aged 25-64 years

2 million

seniors aged 65 and over


User research was conducted over two phases. The objective was to gain a deep understanding of how people seek support. Who they seek support from. And what concerns they have about asking for help. Volunteers were also interviewed to learn more about their volunteering experience. What barriers would prevent them from volunteering. And what motivates them to volunteer.

Phase 1

Questions for seekers and volunteers were added to an online survey to collect quantitative research. Participants were requested to voluntarily complete the survey. Data from the survey was analyzed to learn more about the process of volunteering. The most popular volunteer tasks. And the interest of volunteers and seekers using an app to seek or offer volunteer services.

Phase 2

User interviews were conducted with 10 participants to help us understand our potential users. Of the 10 participants 5 of them more closely identify with someone who would seek volunteer support. The other 5 were people who would be interested in volunteering their time. Interviews were conducted with zoom and recorded for analysis.

A preliminary coding scheme was created with the following categories. Motivation to volunteer, Incentive to volunteer, Barriers to volunteering, Safety concerns, Task search methods, Expectations, Types of tasks, Types of communication, and Additional features. Interview data was transcribed and sorted into each code category.


Sense of privilege and giving back to the community

Positive feeling about helping those in need (empathy)

Learning new skills from the experience Learning things from the people in the community


Want nothing in return
Feeling good about helping others

Certificate for volunteering

Making the experience easy


Unclear where to search suitable opportunities

Too much paperwork or documents before getting started

Not getting any feedback or taken for granted

Safety Concerns

Masks and social distancing

Does the seeker have medial conditions, at risk?

Not trained for emergency situations

Search Methods

App filters based on preferences

App recommends task based on preferences

Browse available opportunities


Timing and duration

Profile with picture

Seeker’s expectations for the task

Task Types

Taking care of a dog

Making friends and meeting like minded people

Moving or assembling furniture


Confirmation of request to help

Chat to adjust details of the task

Moving or assembling furniture

Additional Features

Reminders and notifications about the task

Checklist for safety (masks, sanitizer, ect)

Maps to locate accurately


This persona based on the user interviews with the seeker group. Jane is an example of someone that would use the app to seek support. She sometimes needs support with mobility and personal care, Odd Jobs around the house, and rides for groceries and doctors appointments.


Adam is an example of a volunteer that would use the app to look for volunteer opportunities. Adam wants to make an impact in his community and meet like minded people. In the past he has volunteered with food drives, community clean ups, as well as coaching and mentoring.

Proposed Solution

To bridge the gap between volunteers and people in need an app that matches volunteers with people seeking services based on their needs, location and availability could help make these connections.

User Flow

This user flow is an illustration of the path Jane or Adam might take to complete their desired goal of seeking help or volunteering. Designing this user flow helped ensure that Jane and Adam have an easy time using the Here2Help Community app. By understanding what types of decisions Jane and Adam made along the way we were able to determine what happens next.

User Stories

User stories are a core part of the UX Design and development process. User stories help designers make decisions about what features should or shouldn’t be in a design. The acceptance criteria informs developers what function the product needs to do in order to be considered complete. This document is a collection of user stories for each category of the Here2Help Community app.

App Design

Here2Help App

A connected community at your fingertips. Need assistance? Here2Help Community is the easiest way to connect to those around you and receive the support you may need. Time to spare? You can help people on your own schedule at the press of a button.

How it works

Jane has successfully submitted her request for help and it’s listed in the app.

Adam signed up for the app and is looking to volunteer in the community.

Browsing the app for volunteer opportunities Adam discovers Jane’s request and sends her a message.

Messages & Safety

In the chat Adam connects with Jane and offers her a ride. Jane will be notified of a new message offering her a ride and can discuss the details of the request.

Jane also has the option to block and report James if there was any suspicious behavior.

Design System